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Guarantee

ExamsGeek provides excellent quality products designed to develop a better understanding of actual exams that candidates may face. We highly recommend that you try "demo" of every product that we provide "free of cost" so that you always remain sure of what you are buying. In order to further increase the buyer's confidence, we provide Money Back Guarantee - in case you prepare with our products and do not pass the examination. We will refund your full payment, no questions will be asked. We so thoroughly believe that our provided material works; we offer you a 100% money-back guarantee. If, after using our preparation material, you do not see results, we WILL refund your money in full. No questions asked. However it should be noted that this "Guarantee" is to make sure that ExamsGeek products do not contain any flaws in them, and we deliver what is promised. It is obvious that we cannot be held responsible for mistakes committed by the candidate e.g. no attempting the exam. Hence, in order to save ourselves from fraudulent refund claims and to serve our loyal customers perfectly, we have created a policy in this regard and we would like to share it openly with all our customers and visitors because it is for your own best interest.

Payment Refund Procedure:
 
Our "payment refund procedure" is quite simple and we will require the following information from you:
  1. Send us a scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
  2. Send us a scanned copy of your Result/Score Report.
  3. Order number of product purchased from us.
  4. Name and Payment method
  5. For refunds, our email: sales@ExamsGeek.com
It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. We'll refund your money within 7 business days.
 
Payment Refund Policy:
 
In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers, we do want to make sure that:
  1. Candidate prepared for the examination and spent at least 7 days studying our materials.
  2. The Candidate didn't skip the examination due to personal problems.
  3. Outdated Exam materials are not valid for claim. Candidates who use our outdated materials to attend the Exam which is already updated by ExamsGeek Team have no right to make Claims.
  4. You have purchased the product from us within the last 90 days.
  5. Guarantee does not apply to "non-proctored" exams i.e. exams available online without a proctor.
  6. Wrong purchase. Testschamp.com will not entertain any claims once the incorrect product is Downloaded and Installed.
  7. Our Guarantee Policy is not applicable to AWS, IBM Google, SAP and SSCP exams.
  8. Retired ,Beta or Preorder exam. (For customers who use our current product to attend the exam which is already retired or Preorder.)
  9. Different names. (Candidate's name is different from payer's name.)
  10. Retired exam. (For customers who use our current product to attend the exam which is already retired.)
  11. The refund option is not valid for Bundles / Packages and Guarantee cannot be claimed on such purchases.
For the above cases and some others which do not appear but are involved with the guarantee policy, ExamsGeek.com reserves All Rights for the explanation regarding Claims