Frequently Asked Questions

Q1: For how long my Product will remain valid for claiming support?

We provide product support for 90 days from the date of purchase (for Basic Plan). However, you can optionally buy the extended support and product updates for upto 12 months.

Q2: How often are your products updated?

There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.

Q3: Is your update free?

We provide free updates during the 90-day validity from the date of purchase. After this period, you can extend the update period access for another 90 days at 50% Discount to get Free Updates & Support for the product.If you do not renew this software after 90 days, it's deactivated automatically
 

Q4: How do I receive free updates?

We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.

Q5: There has been an update but when I download I still got the old version. What should I do?

The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.

Q6: Is it possible to extend support & guarantee after the license expires?

Yes, you can renew your "Expired License" at 50% Discount. For this you just need to click the 'Renew' button next to each product in "Member Area". After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact our support team.

Q7: Product is showing lesser number of Questions than before?

Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.

Q1: What forms of Payments you accept?

We accept payments via all major Credit/Debit Cards

Q2: I am trying to pay for my product, but I always get

Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support@ExamsGeek.com for assistance.

Q3: I have paid for my Product when can I download my product?

If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.

Q4: Where can I Download Product?

Login to your account at https://www.examsgeek.com/register and you will see your order number and the download button. You can then download purchased product without delay.

Q5: What is difference between Unlimited Access and Reseller Access?

Unlimited Access comes with Unlimited Access of all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple time and there is no time limit at all. You can also put your own logo and resell the exams.

Q6: How many files can be downloaded with Bundle pack ?

Fair Usage Policy will apply, Any Five files can be Downloaded per Day and 20 files per Month if you buy Unlimited Access for any duration.

Q1: How secure is your website & Is my credit card information secure at your site ?

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.

Q2: Does a third party can access customers' information from your website?

No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.

Q1: What are Operating System & other system requirements to use products?

Our products come in multiple formats i.e. PDF & Practice Test Software. The PDF format is supported by almost every operating system e.g. Windows,Mac,Linux etc. and device type like smartphone, tablet and PCs etc. Hence you need not to worry about system requirements for PDF files. You can use any “free pdf reader” to use our products.
However for the Desktop version of the Practice Exams Software, you’ll need a windows based PC with .Net Framwork. It is not supported on Mac, Linux and Server environments. Practice Test Software is 100% compatible with Microsoft windows Vista, windows 7, windows 8 (32/64 Bit) windows10/11 systems only.
The Web-Based version of Practice Exams Software runs on web browsers and hence it is compatile with almost every major operating system e.g. Windows,Mac,Linux etc. You can use any latest browser to run the Web-Based Practice Exams Software. The Web-Based version requires a miminum of 7 inch screen size ( i.e. Tablet / IPad etc) for properly display. Bigger Screens sizes doesn't create any problems. In case you encounter any display or compatiblity issue, our support team will resolve your issue quickly.

Q2: How can I get Discount?

Special Discount is offered on Value Packs or Bundles available for popular Exams. If you want to buy three or more products please contact a Team member for discounts available on Total Invoice.

Q3: I Used the Product and failed how can I ask for a refund?

If you fail the exam at the first attempt then you can claim refund or swap exam for other exam of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to support@ExamsGeek.com and our Team will assist you in short time.

Q4: What if I find any problem regarding your products?

In rare circumstances you see any error or mistake in our products - we will appreciate your cooperation if you send a “screen shot” of the error. We will remove the error as soon as possible and provide you the updated product.

Q1: How to Register (Eligibility Criteria)?

If you are a trainer or a Corporate representative, you are eligible to register. You can contact us directly or can go to our  signup page. Once the application is processed, we will give you an access to a special platform. From where you can purchase the License, which can be shared with others.

Q2: How the process works?

Firstly, we recommend that you try the free demo of our product and get back to us if you are satisfied with our practice exam software. You can purchase License keys from us that can be shared to others.

• A License key is usable on 2 PCs (by default),
• A trainer can purchase additional activation keys, as many as he wants.
• You will have the op tion to create client accounts and assign them the Licenses that you would have purchased from us.
• You will have complete control over the keys, which you can stop sharing with your clients whenever you want.

Q3: Corporate/ Trainers Discounted Pricing

The discounted pricing will be revealed to the eligible candidates only.The entitled Corporate/ Trainers will be offered at least 20% discount on retail price of each product.The minimum requirement for Number of Licenses is 5 i.e. as a Corporate/ Trainers you must purchase at least 5 licenses of any exam. This restriction is meant to prevent abuse of discount offers.